Question 1

CAN I PURCHASE JEWELRY ONLINE?

Accepted Answer

We no longer sell our products online nor do we take orders by phone.

As a small business family jeweler, we are a target for online scams and theft. Too often, we have experienced a purchase with a stolen or illicit credit card. We don't have the capacity to carefully scrutinize every online or phone purchase, and even when we spot an issue, we incur costly fees and fearful encounters to resolve it.

We display photos of jewelry samples online but ask that you come into the store for details, pricing, and to purchase the items. Please call for an appointment (908-665-2250) or just walk in anytime.

Thanks for understanding. By avoiding scams that take up our time and money, we can spend more time with our customers, keep our pricing reasonable, and provide the signature personal service we are known for.

Question 2

SHOULD I MAKE AN APPOINTMENT?

Accepted Answer

We are a family run business with hours that may fluctuate during holidays, family emergencies and vacations. We recommend calling ahead for an appointment particularly for services that require a longer consultation - designing, remounts, engagement rings, appraisals - but feel free to walk in anytime. Our hours are listed below. Holiday and vacation hours are posted on this site when applicable.

Contact us at 908-665-2250, email, or fill out the form below and we will get back to you quickly.

Question 3

CAN YOU SELL MY JEWELRY FOR ME?

Accepted Answer

We can sell your jewelry on consignment and display it in our store/online. We buy gold, silver and platinum, diamonds and precious stones. Contact us to make an appointment and we will advise you on the best way to handle your pieces.

Question 4

CAN YOU MAKE MY ENGAGEMENT RING SETTING JUST LIKE MY MOTHER'S?

Accepted Answer

Absolutely. We use design techniques and 3D printing to make your ideas come to life (see Custom page). You can select the diamonds (mined or lab grow) and gems with the same shape and sparkle as your mother's. Alternatively, we can take a family heirloom and redesign it just for you.

Question 5

ARE LAB-GROWN DIAMONDS WORTH IT?

Accepted Answer

Lab-grown diamonds are real! They are chemically and optically identical to mined ones but cost 60% to 85% less. In today’s market with the price of gold and silver soaring, lab-grown diamonds are increasingly popular. You can maximize your ring budget without neglecting style or sparkle and still afford the cost of the setting.

Question 6

I LOVE MY WATCH - CAN YOU FIND ME SOMETHING SIMILAR?

Accepted Answer

We can repair a watch, and if not repairable, we can replace the movement. If either choice isn't feasible, we'll do our best to find something similar. We specialize in vintage watches and love the challenge of sleuthing for that special watch. We also carry a wide selection of vintage watches in our store.

Ferdinand Jewelers is an authorized dealer for Casio's G-Shock line and Seiko, but please note that  we do not accept online or phone orders for watches.

Question 7

WHAT’S YOUR RETURN / EXCHANGE POLICY?

Accepted Answer

If you return an item within 14 days of receipt you can have full in-store credit. If you do not request a refund within the 14 day refund period, you are not eligible for a refund or store credit. Ferdinand Jewelers does not offer refunds or store credit for custom orders.
 
A return must be in the same condition it was received. You will not be refunded or given store credit if the item is damaged or lost due to mishandling by either you or a third party such as the mail carrier.
 
We do not provide pre-paid shipping labels for returns, so you may return orders through the carrier of your choice. We recommend using a trackable/insured shipping method to guarantee successful delivery of your return. Send items to: Ferdinand Jewelers, 6 South Street, New Providence, NJ 07974.

Question 8

WHAT'S YOUR PRIVACY AND SECURITY POLICY?

Accepted Answer

Ferdinand Jewelers is dedicated to providing our clients with outstanding value and service while respecting and protecting all private data. Under no circumstances is a customer’s information shared with an outside party.
 
Our website has security measures in place to protect the quality and integrity of your personal information. The site is encrypted through SSL as you can confirm by the icon, a closed lock, next to the URL at the top of the page.

Call Us! 908-665-2250

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