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FAQ
  • SHOULD I MAKE AN APPOINTMENT?
    We are a family run business with hours that may fluctuate during holidays, family emergencies and vacations. We recommend calling ahead for an appointment particularly during the pandemic and for services that require a longer consultation - designing, remounts, engagement rings, appraisals - but feel free to walk in anytime. Our hours are listed below. Holiday and vacation hours are posted on this site when applicable. Contact us at 908-665-2250 email or filll out the form below and we will get back to you quickly.
  • WHAT’S YOUR RETURN/EXCHANGE POLICY?
    If you return an item within 14 days of receipt you can have full in-store credit (available for online purchases, as well). If you do not request a refund within the 14 day refund period, you are not eligible for a refund or store credit. Ferdinand Jewelers does not offer refunds or store credit for custom orders. A return must be in the same condition it was received. You will not be refunded or given store credit if the item is damaged or lost due to mishandling by either you or a third party such as the mail carrier. We do not provide pre-paid shipping labels for returns, so you may return orders through the carrier of your choice. We recommend using a trackable/insured shipping method to guarantee successful delivery of your return. Send items to: Ferdinand Jewelers, 6 South Street, New Providence, NJ 07974.
  • CAN YOU SELL MY JEWELRY FOR ME?
    We can sell your jewelry on consignment and display it in our store/online. We buy gold, silver and platinum, diamonds and precious stones. Contact us to make an appointment and we will advise you on the best way to handle your pieces.
  • CAN YOU MAKE MY ENGAGEMENT RING SETTING JUST LIKE MY MOTHER'S?
    Absolutely. We use design techniques and 3D printing to make your ideas come to life (see Custom page). You can select the diamonds and gems wih the same shape and sparkle as your mother's. Alternatively, we can take a family heirlom and redesign it just for you.
  • I LOVE MY WATCH - CAN YOU FIND ME SOMETHING SIMILAR?
    We can repair a watch, and if not repairable, we can replace the movement. If either choice isn't feasible, we'll do our best to find something similar. We specialize in vintage watches and love the challenge of sleuthing for that special watch. We also carry a wide selection of vintage watches in our store. Ferdinand Jewelers is an authorized dealer for Casio's G-Shock line and Seikos.
  • WHAT'S YOUR PRIVACY AND SECURITY POLICY?
    Ferdinand Jewelers is dedicated to providing our clients with outstanding value and service while respecting and protecting all private data. Under no circumstances is a customer’s information shared with an outside party. All transactions made on this website are encrypted and protected on a secure page. All information required for order fulfillment such as billing, shipping, and contact information is used to fulfill your order ONLY. At no time will this information be shared with third parties. Our site has security measures in place to protect the quality and integrity of your personal information. All transactions are encrypted through SSL as you can confirm by the icon, a closed lock, next to the URL at the top of the page.
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